KNKO
Frequently Asked Questions
At KNKO, we believe in complete transparency and providing you with all the information you need to make informed decisions about your wellness journey.
Below, you’ll find answers to commonly asked questions about our integrated approach, services, and membership model. If you don’t see your question addressed, our wellness consultants are always available to provide personalized assistance.
Essential Information
How does KNKO differ from traditional wellness providers?
Unlike traditional wellness providers that operate in silos, KNKO provides everything for mind, body, and nervous system all in one place. Our practitioners represent the elite top 2% of wellness professionals, ensuring exceptional quality and impact in every session. Plus, we deliver all services wherever you desire them – your home, workplace, or through secure virtual sessions – providing ultimate convenience that works around your schedule.
For our members, KNKO delivers a fully integrated experience with one coordinated team. Your massage therapist communicates with your yoga instructor, who coordinates with your nutritionist — all supported by AI-powered analytics that identify patterns across disciplines. This seamless approach eliminates the burden of managing multiple providers and creates a level of intelligence, depth and transformative results that other services simply cannot achieve.
This level of integrated luxury wellness simply doesn’t exist anywhere else. While others offer individual services, only KNKO provides this seamless, AI-enhanced coordination delivered with concierge-level convenience to your home, office, or preferred location.
How quickly will I see results from my wellness plan?
While every client’s journey is unique, 80% of our members report noticeable improvements in energy, sleep quality, and stress levels within their first two weeks on the Pinnacle Plan. More substantial transformations in physical performance, cognitive function, and overall wellbeing typically emerge within 30-45 days of consistent engagement with your personalized plan. Your dedicated team continuously tracks your progress through objective measures and subjective feedback.
How does your concierge model work?
Our concierge model brings premium wellness experiences directly to you — whether at home, your office, or via secure virtual sessions. After your initial assessment, we coordinate all logistics, scheduling, and practitioner preparation. Your dedicated wellness coordinator manages every detail, from ensuring practitioners arrive with all necessary equipment to maintaining your preference profile across your entire wellness team. The result is frictionless wellness that integrates seamlessly into your life.
What sets KNKO’s AI technology apart?
KNKO’s customized, HIPAA-compliant AI analytics platform serves to support the connective tissue between your practitioners and services. Unlike basic health tracking apps, our system analyzes patterns across multiple wellness dimensions, identifying non-obvious connections between, for example, your sleep quality, movement patterns, and stress response. This data is subject to review by your dedicated wellness coordinator and the intelligence enhances your wellness team’s ability to make precise, data-informed adjustments to your wellness plan — often anticipating needs before they become apparent.
What makes KNKO memberships different from paying per session?
Membership transforms wellness from a series of isolated appointments into a strategic partnership. When you pay per session, you’re purchasing individual services. When you become a member, you’re investing in a coordinated system designed to help you achieve your every wellness goal.
Just a few of our Member-exclusive benefits include:
– Dedicated and integrated team of elite practitioners that shares insights across all your sessions
– AI-enhanced wellness plans that are tailored to you, and evolve with your progress
– Significant savings (up to 15-20% vs. individual pricing)
– Priority booking and flexible rescheduling
– Bonus sessions when you prepay annually
– Exclusive access to our hypnotherapy library and new services
The difference is profound: Individual sessions address immediate needs. Memberships builds compound wellness that enhances every aspect of your life through luxury services delivered wherever you desire them. Most importantly, our coordinated approach creates breakthroughs where you’d typically plateau – something impossible with fragmented services. You’re not just joining a membership, you are accessing the only truly integrated wellness experience available.
How is KNKO’s membership model structured?
KNKO offers a thoughtfully designed membership model to accommodate varying wellness needs and goals. We provide three primary tiers — Vitality (Core), Elevate (our most popular) and Pinnacle (VIP) — each offering progressively more personalized attention and service frequency. All memberships include access to your dedicated wellness team, supported by our proprietary AI analytics platform, and priority scheduling.
For families, we offer Haven — our exclusive household membership available by inquiry only — which allows multiple members of the same household to share premium wellness services.
For organizations, we create custom corporate wellness solutions tailored to team size and program objectives. We’re happy to discuss specific membership options during your personalized consultation.
Our Services
What wellness services does KNKO offer?
KNKO is launching with a curated selection of our most transformative services: massage therapy, yoga, and hypnotherapy — each delivered by practitioners representing the top tier of their respective disciplines. This focused approach allows us to perfect our integrated methodology before expanding our offering.
By May 2026, our full spectrum will include physical therapy (wellness-based), personal training, wellness & lifestyle coaching, functional nutrition coaching, and talk therapy (wellness-focused) — all seamlessly incorporated into existing memberships at no additional cost.
Beyond individual services, KNKO membership includes our comprehensive wellness assessment, personalized wellness program development, and regular recalibration sessions. Your custom plan is crafted using our proprietary blend of practitioner expertise and AI analytics, always aligning with your evolving goals and responding to your progress.
Members also enjoy exclusive access to our premium hypnotherapy recordings library — a resource designed to extend your wellness experience between sessions.
For organizational wellness needs, our corporate programs address team and leadership wellbeing at scale, as detailed in the Corporate Programs section below.
KNKO memberships are intentionally limited to ensure each client receives the extraordinary level of personalized care and attention that defines our approach.
Can I add or change services as my needs evolve?
Absolutely. Your wellness plan evolves as you do. Our approach is built around adaptability, allowing you to adjust service types, frequency, and focus areas as your goals and needs change. Your wellness coordinator will work with you to make these adjustments seamlessly, often anticipating shifts based on your progress and feedback.
What qualifications do your practitioners have?
KNKO practitioners represent the top 2% of wellness professionals, selected through our rigorous vetting process. Each holds advanced certifications in their specialties, possesses experience working with high-performing clients, and undergoes continuous training in our integrated methodology. Beyond technical expertise, we select for exceptional interpersonal skills and a demonstrated commitment to holistic client care.
How do you maintain consistent quality across different services?
Quality consistency is ensured through our comprehensive practitioner selection process, ongoing professional development, and proprietary integration protocols. All KNKO practitioners undergo specialized training in our collaborative methodology and utilize our secure communication platform to share insights about your progress. Additionally, your wellness coordinator oversees all aspects of your experience, ensuring exceptional quality across every interaction.
How does KNKO select and vet its wellness practitioners?
At KNKO, we believe exceptional wellness begins with exceptional practitioners. Every wellness professional in our network undergoes a rigorous multi-stage evaluation process, including credential verification, professional reference checks, and comprehensive background screening. We carefully evaluate each practitioner’s technical expertise, interpersonal abilities, and alignment with our core philosophy of personalized, high-touch care.
For practitioners who may work with minors, we implement enhanced safety protocols including comprehensive criminal background checks and specialized screening processes designed specifically to protect vulnerable populations.
This meticulous approach ensures that whether you’re receiving services at home, in your workplace, or virtually, you experience transformative wellness delivered by true experts who understand your unique needs and uphold the highest standards of professionalism and care.
CLIENT EXPERIENCE
How should I prepare my space for KNKO wellness services?
Your KNKO experience thrives in any environment — we’ve designed our mobile approach specifically to adapt to your unique space. While our practitioners arrive with all necessary professional equipment, a few simple preparations enhance your transformation:
For bodywork services, we recommend a quiet area approximately 8’x10′ with comfortable room temperature. Our team brings premium tables, linens, and therapeutic tools — you simply provide the space and yourself.
For mind-focused practices like hypnotherapy or yoga, a distraction-free environment with minimal ambient noise optimizes your experience. Your wellness coordinator will provide specific guidance tailored to your scheduled service 24 hours before your appointment.
What truly sets KNKO apart is our practitioners’ expertise in adapting to your environment — whether a spacious home wellness room, executive office, or hotel suite during travel. This environmental adaptability is another way we eliminate the friction typically associated with premium wellness services.
Many clients appreciate that preparing for KNKO services requires significantly less effort than traveling to multiple facilities, allowing you to preserve your valuable time and mental energy for the transformative experience itself.
What types of occasions are ideal for bespoke wellness experiences?
KNKO’s bespoke experiences transform any significant moment into an extraordinary wellness journey. Our clients frequently design custom experiences for milestone celebrations (birthdays, anniversaries, promotions), transitions (pre-wedding, new parenthood, career shifts), intimate connection (couples retreats, friend reunions), personal renewal (seasonal resets, stress recovery), and corporate achievements (team success, client appreciation). Beyond these, many clients create regular bespoke rituals that mark personal significance — quarterly personal retreats, monthly family wellness gatherings, or weekly executive resets.
The most powerful experiences often emerge from deeply personal intentions that conventional packages could never address. This is where KNKO’s limitless approach creates transformative value that resonates long after the final moment.
What if I travel frequently?
KNKO is designed for dynamic lifestyles. Your wellness plan adapts seamlessly to your travel schedule, with several approaches to maintain continuity:
For shorter trips, your wellness coordinator will proactively adjust your schedule—arranging sessions before departure and upon return to maintain momentum. During travel, you’ll have access to our secure virtual services for applicable modalities like hypnotherapy consultations and guided yoga sessions, delivered with the same personalized attention as our in-person experiences.
For extended absences, we craft specialized travel wellness protocols tailored to your destination, schedule, and available resources. Your coordinator will also help you schedule a targeted “reintegration” session upon your return to quickly restore your wellness rhythm.
Our integrated approach means your wellness journey continues uninterrupted, regardless of your location — another way KNKO removes the fragmentation typically associated with premium wellness services.
Members appreciate the thoughtful continuity we provide, eliminating the common pattern of wellness disruption that occurs with conventional services during travel periods.
Can KNKO accommodate special health considerations?
Yes. Our integrated approach is particularly valuable for clients with complex health considerations. Whether you’re managing a chronic condition, recovering from an injury, or addressing specific health challenges, your KNKO team collaborates to create an appropriate, coordinated approach. We work within your healthcare parameters while focusing on optimizing your wellness within these considerations.
It’s important to note that KNKO does not provide medical services or advice. We function strictly as a non-medical wellness provider offering services for general wellness purposes only. For clients with certain medical conditions, pre-approval from your relevant healthcare professional (doctor, specialist, psychiatrist, etc.) may be required before engaging with specific KNKO services.
Clients with special health considerations such as pregnancy, post-surgery recovery, or chronic health conditions should consult with their healthcare provider before each service to confirm its appropriateness for their current condition. Your wellness coordinator will work with you to ensure all services align with any guidance provided by your healthcare team.
This approach ensures you receive the benefits of our integrated wellness services while maintaining appropriate alignment with your broader healthcare needs.
Ready to experience the KNKO difference? Our wellness consultants are available to design a personalized approach that aligns with your unique needs and goals.
Memberships
Which membership tier is right for my wellness goals?
The right membership depends on three factors: your wellness frequency, desired outcomes, and lifestyle demands.
– Vitality (1 session/month) is perfect for maintaining baseline wellness or starting your transformation journey gradually.
– Elevate (4 sessions/month) suits most members seeking consistent progress and lifestyle-level change. This tier provides the frequency needed for sustainable transformation while fitting busy schedules.
– Pinnacle (8 sessions/month) is wellness elevated to an art form, perfect for anyone who refuses to settle for anything less than extraordinary in any area of their life. Designed as the ultimate luxury experience that enhances every aspect of your life, without compromise.
– Haven (12 shared sessions/month) enables families to prioritize collective wellness with coordinated care for up to 6 household members.
Still need help deciding which membership is right for you?
Our complimentary wellness consultation includes a personalized recommendation based on your goals, lifestyle, and vision. We’ll ensure you invest in exactly what your transformation requires – no more, no less.
What happens during the initial consultation and AI-optimized wellness assessment?
Your KNKO journey begins with a comprehensive 90-minute assessment that goes far beyond traditional wellness evaluations. This sophisticated analysis is used to create your personalized transformation roadmap.
The assessment includes:
– Complete wellness consultation covering physical, mental, emotional, and spiritual dimensions
– Practitioner team selection based on your preferences and specific needs
– AI analytics that identify patterns and optimization opportunities across all wellness areas
– Lifestyle integration analysis to ensure your plan fits seamlessly into your routine
– Goal prioritization and timeline development for measurable progress
– Personalized wellness roadmap with your exact KNKO approach
What sets this apart: Our AI component analyzes and enhances the correlations our expert practitioners assess, such as how your sleep patterns affect stress response, or how workout timing impacts recovery. This creates a level of personalization and effectiveness that traditional wellness assessments and providers simply cannot match.
By the end, you’ll have complete clarity on your optimal wellness strategy and exactly how KNKO will help you achieve it. This comprehensive assessment is exclusively available to KNKO members as part of your membership onboarding, ensuring your wellness plan is perfectly tailored from day one.
How are my wellness goals established and tracked?
During your initial assessment, we work together to establish meaningful, measurable wellness objectives aligned with your vision of optimal living. Our periodic check-ins and ongoing analytics tracks both objective metrics and subjective feedback, creating a comprehensive picture of your progress. You’ll receive regular progress reports and your team will conduct periodic reassessments to refine your wellness plan.
How do session credits work and do they expire?
Session credits eliminate typical wellness industry frustrations—no restrictive packages or wasted investments. Every credit unlocks our complete range of premium services. Standard sessions are fully covered, with exclusive member pricing on upgrades.
How credits work:
1. Credits refresh monthly on your membership date
2. Complete flexibility – use for any standard service, mix and match based on your needs
3. Smart rollover – credits accumulate for up to 3 months, giving you flexibility during busy periods
4. Bonus credits added with annual prepayment
5. Member-exclusive pricing on extended sessions and enhancements.
Pure wellness freedom. Whether you need intensive support one month or balanced maintenance the next, your credits adapt to your life. This system respects that your wellness needs aren’t identical every month, giving you total control over your transformation journey.
How flexible are the membership terms and can I cancel anytime?
Complete flexibility is built into every membership. We believe wellness should enhance your life, never constrain it.
Your membership freedom includes:
– No fixed contracts – cancel anytime with 30 days’ notice
– Pause options available for up to 3 months annually
– Upgrade or downgrade your tier with one month’s notice
– Session credits roll over for 3 months, so you never lose value
– Flexible rescheduling with 12-24 hours’ notice
– Plan modifications anytime to match your evolving needs.
We’re confident in the value we deliver, which is why we don’t lock you in. Your membership adapts to your priorities and schedule changes – because exceptional people need exceptional flexibility. Many members discover this freedom actually deepens their commitment, and choose to remain with KNKO because of the transformative value, ultimate convenience, and luxury experience we deliver.
When you’re ready to experience true wellness freedom, (complete flexibility, premium care, and results that last), your perfect membership is waiting.
CORPORATE PROGRAMS
How does KNKO elevate corporate wellness beyond conventional programs?
While conventional corporate wellness programs typically offer fragmented, one-size-fits-all solutions, KNKO delivers an integrated ecosystem that addresses wellness at every organizational level. Our comprehensive approach creates a synchronized wellness strategy across your entire company:
End-to-End Organizational Coverage — We provide tailored solutions for every tier: executive wellness memberships for leadership, targeted programs for specialized teams, and scalable wellness experiences for your broader workforce, all unified by a consistent methodology.
Corporate-Native Design — Built by executives for executives, our solutions speak the language of business. We architect wellness interventions that align seamlessly with your operational realities and business objectives.
Predictive Performance Intelligence — Our AI-powered analytics identify organizational stress points before they impact your bottom line, transforming wellness from a reactive benefit into a proactive business asset that prevents productivity disruptions.
High-Impact Delivery Models — From executive concierge wellness to performance-transforming keynotes and workplace wellness accelerators, we deliver support exactly when and where it drives maximum impact, tailored to your company’s rhythm and culture.
This ecosystem approach transforms corporate wellness from a peripheral employee perk into a strategic performance driver. This is why KNKO partners experience measurable improvements in leadership effectiveness, team resilience, and organizational agility.
How do KNKO’s corporate wellness solutions work?
Our corporate wellness solutions are custom-designed for each organization based on team size, company culture, and wellness objectives. Programs may include a combination of executive wellness memberships, team wellness workshops, on-site wellness days, and custom wellness challenges. All corporate solutions are powered by our proprietary knowledge base and analytics that provide anonymized insights into workforce wellbeing trends while maintaining individual privacy.
What ROI can companies expect from KNKO corporate wellness?
Organizations implementing KNKO corporate wellness solutions typically report significant improvements in key performance indicators, including reduced absenteeism, improved retention rates, and enhanced team engagement scores. Our programs deliver tangible returns through improved leadership performance, increased productivity, reduced healthcare costs, and strengthened organizational culture.
How do you measure the effectiveness of corporate wellness initiatives?
KNKO transforms wellness metrics into meaningful business indicators that resonate with leadership teams. Our measurement approach aligns wellness outcomes directly with organizational performance metrics.
For each corporate partnership, we establish:
Business-Aligned Baselines — We capture current-state metrics across leadership effectiveness, team performance, and organizational resilience before program launch.
Multi-Level Impact Tracking — Our proprietary analytics monitor improvements at executive, team, and company-wide levels to create a comprehensive performance picture across multiple value streams, including productivity gains, absenteeism reduction, talent retention improvements, healthcare cost savings, and engagement score enhancements. This multidimensional approach ensures you can quantify both the immediate benefits and long-term strategic advantage created through your wellness investment.
Predictive Performance Indicators — Beyond tracking past results, our AI system identifies emerging patterns that could affect future organizational performance.
Quarterly Impact Reports — We provide a dashboard for leadership to receive detailed analysis showing the direct connection between wellness interventions and business outcomes.
This corporate-native approach to measurement ensures you can quantify both immediate wellness benefits and long-term strategic advantages — from enhanced decision-making velocity to reduced executive burnout and improved cross-functional collaboration.
How quickly can KNKO implement a corporate wellness program?
Most corporate wellness programs can be implemented within 4-6 weeks of contract finalization. The process begins with a comprehensive needs assessment, followed by program design, leadership briefings, and rollout planning. For organizations requiring expedited implementation, we offer accelerated deployment options that can establish core program elements within 2-3 weeks.
Can KNKO customize wellness programs for specific departments or teams?
Yes. We often create tailored approaches for different organizational segments based on their specific challenges and objectives. For example, we might develop stress resilience programs for executive teams and high-pressure departments, ergonomic wellness for desk-based teams, or performance optimization for client-facing groups. All department-specific programs still benefit from our integrated approach and analytics platform.
Technology & Privacy
How do you ensure privacy and confidentiality?
Privacy is foundational to the KNKO experience. All client data is protected through HIPAA-compliant systems and protocols. Our practitioners operate under strict confidentiality agreements, and our appointment scheduling ensures discretion for privacy-conscious clients. Our mobile service model further protects your privacy by eliminating public waiting rooms and facilities. Additionally, all virtual services utilize end-to-end encrypted platforms to maintain absolute confidentiality.
How does the KNKO app enhance my wellness experience?
The KNKO client portal (accessible via web or mobile app) serves as your wellness command center. Here you can view your upcoming sessions, communicate with your wellness team, access your progress reports, adjust preferences, and review your wellness insights. The portal also provides secure access to your personalized wellness resources and exercises recommended by your practitioners.
Can I access my wellness data and insights?
Yes. Transparency and empowerment are core KNKO values. Your wellness dashboard provides clear visualizations of your progress, patterns, and opportunities. All data is presented in actionable formats that help you understand the connections between different aspects of your wellness journey. You maintain ownership of your personal data.
Is my wellness information shared between practitioners?
Yes, and this collaborative sharing is what creates truly transformative results. With your express consent (provided in the Client Services Agreement), your KNKO practitioners function as a unified team rather than isolated specialists.
The human experience is deeply interconnected — what affects your body influences your mind and nervous system, and vice versa. For example, stress and trauma can present themselves across all these dimensions simultaneously. Your massage therapist might identify specific tension patterns in your shoulders that align with breathing limitations observed during yoga sessions. Meanwhile, your hypnotherapist might reveal thought patterns connected to these physical responses. By sharing these insights, your team can address the complete picture rather than fragmented symptoms — unlocking breakthroughs that would be impossible with traditional, siloed approaches.
All information sharing follows strict protocols outlined in our Confidentiality, Privacy and HIPAA Compliance standards. Sharing is always purposeful, relevant, and limited only to your dedicated wellness team. You maintain complete control over what information is shared and can adjust these permissions at any time through your client portal or wellness coordinator.
This integrated approach eliminates the frustration of repeatedly explaining your wellness journey to different practitioners, instead creating a seamless experience where your entire team works in concert to elevate your wellbeing.
Pricing & policies
What forms of payment do you accept, (including HSA/FSA)?
KNKO accepts all major credit and debit cards for your convenience. We also welcome Health Savings Account (HSA) and Flexible Spending Account (FSA) payments for eligible wellness services, allowing you to maximize your healthcare dollars through pre-tax investment in your wellbeing.
When using HSA/FSA payment methods:
– You’ll need to confirm service eligibility with your specific plan administrator
– Some plans may require documentation from your healthcare provider
– Our client services team can provide detailed receipts upon request
Members also enjoy simplified billing with automatic monthly processing and statements for easy expense tracking.
Many of our clients find that directing their healthcare funds toward proactive wellness yields extraordinary returns in daily performance and quality of life.
What is your cancellation and refund policy?
We’ve designed our cancellation policy to balance flexibility with our commitment to exceptional service:
– Elevate, Haven & Pinnacle Members: 12-hour cancellation window
– Vitality Members: 24-hour cancellation window
– À la carte Services: 48-hour notice required
Late cancellations or no-shows are charged in full. Arrivals more than 15 minutes late may be deemed a no-show.
This tiered approach ensures our premium membership levels enjoy additional flexibility as part of their enhanced benefits. Your wellness coordinator sends timely reminders to help maintain your wellness rhythm and will proactively assist with rescheduling when life’s unexpected events arise.
For prepaid services, your investment is secured for a full 12 months from purchase, giving you ample time to experience the transformative benefits of your KNKO wellness journey.
Our commitment to excellence means that refunds are rarely requested. However, we understand that exceptional circumstances can arise. While our standard policy is that all wellness services are non-refundable once the cancellation window has passed (reflecting our practitioners’ dedicated preparation and reserved time), we evaluate unique situations individually.
Are KNKO services eligible for insurance reimbursement?
While KNKO does not directly bill insurance companies, many of our services may qualify for reimbursement under certain wellness, preventative care, or flexible spending account programs. We provide detailed service documentation that clients can submit to their insurance providers. Some corporate clients also include KNKO services as part of their employee benefits programs.
What happens if my wellness needs change?
Your wellness journey naturally evolves, and your KNKO membership adapts accordingly. If your needs change, your wellness coordinator will:
– Recalibrate your service mix to address emerging priorities
– Adjust session frequency or duration as needed
– Modify your wellness plan to incorporate new goals or circumstances
Many clients find that the flexibility to shift between service modalities as needs change is one of KNKO’s most valuable features. Unlike traditional wellness providers with rigid service structures, KNKO’s approach focuses on long-term wellness partnerships that flex with your life’s natural rhythms.
What’s the investment range for a typical bespoke wellness experience?
KNKO bespoke experiences represent an investment in extraordinary wellness, with experiences typically ranging from $950 for intimate individual journeys to $25,000+ for comprehensive multi-day retreats or group celebrations. Most clients invest between $1,800-$6,500 for signature bespoke experiences that combine multiple premium modalities, custom elements, and exclusive practitioner teams. The investment reflects not just the experience itself, but the extensive preparation, practitioner expertise, premium materials, and transformative impact that continues long after the experience concludes.
For clients seeking ongoing transformation, our memberships provide preferred pricing on regular bespoke experiences, creating the most cost-effective pathway to sustained extraordinary wellness. During your complimentary consultation, we design within your desired investment range, ensuring remarkable value regardless of scope — because true transformation should be accessible to those who seek it.
Do you offer gift experiences?
Yes. KNKO gift experiences allow you to share extraordinary wellness with colleagues, friends, and family. Options include single service experiences, wellness day packages, and starter memberships. Each gift experience includes a personalized digital gift card and welcome message.
Recipients enjoy the same white-glove service as our membership clients.
Still Have Questions?
Our wellness consultants are here to help you navigate what’s best for your goals, your lifestyle, and your next step. Whether you’re curious about how KNKO works or want tailored guidance, we’re just a click away.
Want to speak with us directly?
Schedule a complimentary 15-minute discovery call to explore how KNKO can support you.
Prefer a quick answer?
Contact US. We are here with clarity, care, and confidence.