1. Client service agreement

Welcome to KNKO, LLC (“KNKO”). This Client Services Agreement (“Agreement”) outlines the terms and conditions that govern your relationship with KNKO, including your use of any KNKO services, memberships, website, and related offerings (collectively, “KNKO Services”).

By choosing to engage with KNKO in any capacity, you (“Client”) agree to be bound by the terms of this Agreement. If you do not agree, you may not access or use KNKO Services.

By using KNKO Services, you affirm that you are at least 18 years old and legally capable of entering into this Agreement; or, if under 18, that you have obtained the consent of a parent or legal guardian who agrees to these terms on your behalf.

If you have any questions about this Agreement, please contact us at info@knko.co.

1. Services

KNKO will provide non-medical wellness services to you that will include, but not be limited to, massage, yoga, coaching, hypnotherapy. KNKO will not provide licensed medical care, diagnosis, or psychotherapy, and accordingly this Agreement creates no practitioner-patient relationship.

2. Disclosure of Risks

KNKO offers a number of therapies, each of which carries its own benefits and risks.  At your request, KNKO will provide you with a Summary of Risks and Disclosures of Services listing the therapies and some of the more common risks and side effects.

3. Medical Clearance

Your participation is voluntary.  You will be solely responsible for obtaining medical clearance from a licensed health care provider for any known or suspected health condition that could affect your ability to safely participate in KNKO’s services. You should disclose any relevant physical, emotional, or medical concerns (including injuries, allergies, sensitivities, or medications) that may affect the delivery or safety of KNKO’s services to you.

Some services (including, but not limited to massage therapy, yoga and hypnotherapy) may involve direct physical touch, which always will be conducted professionally and with your consent. If you have any concerns or boundaries, you must communicate them in advance.

4. No Guarantee of Results

KNKO does not guarantee specific outcomes or wellness results.

5. Service Changes & Practitioner Substitution

KNKO may update, suspend, or modify services and practitioners based on availability or operational needs. KNKO will provide you with notice of any such changes, which will not constitute a violation by it of this Agreement.  KNKO will refund to you any prepayments made for discontinued services that you do not receive.

6. Fee Arrangements

You will be able to purchase services from KNKO on session-by-session basis, through package arrangements for groups of services, or through memberships.  The current fee schedule for individual sessions and for package arrangements is available from KNKO.  The membership categories, terms, and fees are set out in a separate policy titled “KNKO Membership Terms.”

7. Payment of Fees

Membership fees are billed monthly and must be paid on time. Package fees are due in full at the time of purchase. Fees for all other services are due upon completion, unless otherwise agreed in writing. If any payment is not received within fifteen (15) calendar days of notice, KNKO, LLC (“KNKO”) may apply a late fee and interest at the maximum rate allowed by law. KNKO also reserves the right to suspend access to services or benefits until the balance is paid. You are responsible for keeping your billing information accurate and up to date.

8. Payments as Final

All payments are final. KNKO will charge in full for no-shows or for cancellations made without sufficient notice. Non-members must provide at least 48 hours’ notice. Vitality members must provide at least 24 hours’ notice, while Elevate, Pinnacle, and Haven members must provide at least 12 hours’ notice.  Lateness to an appointment of fifteen (15) or more minutes will constitute a no-show. If a session time has been agreed and the client neither confirms the scheduling invitation nor attends, this will also be treated as a no-show.

You agree not to initiate a chargeback with your card provider for services that have been delivered. If you have a billing concern, you must first contact KNKO to attempt resolution. KNKO will contest any improper chargebacks and may recover associated costs, including fees, if the chargeback is reversed.

9. Termination

Either KNKO or you may terminate this Agreement at any time by giving written notice to the other party.  Termination will not relieve Client of the obligation to compensate KNKO for all services rendered prior to the date of termination.

10. Privacy & Data Protection

KNKO will treat your personal information in a confidential manner and will obtain your consent before disclosing it, unless required by law to do otherwise.  It will maintain your information that is in hard copy or electronic form in a secure manner and will use secure means of transmitting it when required or permitted to do so. KNKO is a U.S.-based company. Client data is processed and stored in the United States, and all services are governed by U.S. and California law. International clients acknowledge that KNKO is not subject to GDPR, and by using KNKO services, they consent to data handling under California law and jurisdiction.

11. Intellectual Property & Hypnotherapy Recordings

All materials, recordings, and resources provided by KNKO are for personal use only and remain the exclusive property of KNKO. Clients may not copy, share, or use them commercially without written consent.

12. Audio Recordings of Sessions

With your consent, KNKO may make audio recordings of sessions for internal quality assurance and training. It will provide you with a “General Client Consent to Session Recordings” when you enter into this Agreement and, in addition, will notify you of the intent to record before any recording takes place. You can refuse your consent at any time. Recordings are kept secure and never shared externally.

13. Dispute Resolution & Arbitration

You will be presented with a separate Dispute Resolution and Arbitration Agreement by which you may voluntarily waive the right to a jury trial or class action in the event of a dispute with KNKO arising from this Agreement.

14. Independent Contractors

KNKO may use independent contractors to provide its services to you.  KNKO will ensure that such independent contractors are identified to you as such.  KNKO does not supervise or control the day‐to‐day professional methods, techniques, or judgment of its independent contractors. The contractor is solely responsible for maintaining any required professional licenses, abiding by applicable practice standards, and adhering to all laws and regulations. KNKO will not be liable for any acts or omissions by an independent contractor that exceed the scope of KNKO’s defined services or instructions. 

15. Client Conduct & Termination

KNKO expects clients to behave in a respectful, lawful behavior at all times. It may terminate services without refund if you engage in misconduct, harassment, or fraud, or if you violate the terms of this Agreement.

16. Indemnification

You agree to defend and indemnify KNKO against legal claims resulting from your actions, misrepresentations, or third-party involvement (e.g., guests or minors during sessions).

17. Non-Solicitation of Practitioners

Absent KNKO’s express written consent, you may not hire, solicit, or work directly with KNKO practitioners outside of KNKO while this Agreement is in place or for six (6) months following your last KNKO session with them. 

18. Services for Minors

KNKO will provide services to minors only with parental consent. With the consent of the parent or guardian in each instance, KNKO will make audio recordings of sessions with minors for safety and quality assurance purposes. It will provide you with a “Consent to Audio Recording for Minor Clients” when you enter into this Agreement and, in addition, will notify you of the intent to record before any recording takes place. You can refuse your consent at any time. Recordings are kept secure and never shared externally.

19. Use of Technology & AI

KNKO may use secure AI tools to personalize services using de-identified data. You may opt out without affecting your service access.

20. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY CALIFORNIA LAW, KNKO’S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF YOUR USE OF KNKO SERVICES IS LIMITED TO THE AMOUNT YOU PAID FOR THE SERVICE GIVING RISE TO THE CLAIM. KNKO WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST DATA, OR INTERRUPTION OF BUSINESS.

21. Electronic Signature and Acceptance

Clients may accept this Agreement by signing physically, signing electronically, or clicking to agree online. Any of these methods constitutes valid, binding acceptance. By signing or clicking to accept, the Client affirms that they have read, understood, and consent to the terms of this Agreement.

This Agreement may be executed in counterparts, including digital or electronic copies, each of which shall be deemed an original and together shall constitute one binding agreement.

The Client also acknowledges receipt of, and consent to, any additional documents presented at the time of intake, including but not limited to the Summary of Risks and Disclosures of Services, Membership Terms, Dispute Resolution and Binding Arbitration Agreement, Consent to Audio Recording for Minor Clients, and Optional General Consent to Session Recording.

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2. Dispute Resolution & Binding Arbitration Agreement 

This document (“Agreement”) outlines the terms under which you (“Client”) and KNKO, LLC (“KNKO”) agree to resolve any and all disputes that may arise out of or relate to your use of KNKO services, memberships, website, purchases, or interactions (“KNKO Services”).

By engaging with KNKO in any capacity, you agree that any disputes, claims, or controversies between you and KNKO will be resolved through final and binding arbitration, rather than through court litigation, as set forth in this Agreement. This applies to all claims, whether arising under contract, statute, tort, or otherwise, and regardless of when the claim arises.

If you do not agree to the terms of this Agreement, you may not use KNKO Services.

1. Initial Resolution

Please contact at info@knko.co to attempt to resolve any dispute directly before proceeding to mediation or arbitration.

2. Mediation First

The parties agree to attempt resolving any dispute arising from or related to this Agreement through good-faith mediation in San Francisco County, California.

3. Binding Arbitration

If mediation fails, disputes shall be resolved exclusively by binding arbitration in San Francisco County, California conducted by JAMS, Inc. (“JAMS”) in accordance with its Comprehensive Arbitration Rules and Procedures before a single arbitrator.

• THE CLIENT WAIVES THE RIGHT TO A TRIAL BY JURY, AND AGREES TO RESOLVE DISPUTES EXCLUSIVELY THROUGH ARBITRATION, EXCEPT WHERE CALIFORNIA LAW PROHIBITS MANDATORY ARBITRATION FOR CERTAIN CLAIMS.
• Opt-Out Option: The Client has the right to opt out of this arbitration provision within 30 days of accepting this Agreement by providing written notice to KNKO at info@knko.co. The opt-out notice must include the Client’s name, address, and a clear statement that the Client wishes to opt out of arbitration. Opting out will not affect the Client’s ability to receive services from KNKO. If the Client does not opt out within this 30-day period, both KNKO and the Client waive the right to a trial by jury or to participate in a class action.

The arbitration shall be conducted according to JAMS Comprehensive Arbitration Rules & Procedures. For claims under $250,000, the JAMS Streamlined Arbitration Rules and Procedures may apply. The costs of arbitration shall be allocated according to the JAMS rules, provided that if California law would find such allocation unconscionable, KNKO shall bear the arbitration filing fee and arbitrator’s fees subject to reallocation in the award. The parties may agree to conduct arbitration remotely via videoconference technology.

Notwithstanding the above, this arbitration agreement shall not prevent either party from seeking provisional remedies in aid of arbitration, such as temporary restraining orders or preliminary injunctions, from a court of appropriate jurisdiction. This provision shall not apply to disputes that, under California law, cannot be subject to mandatory arbitration, including claims under the California Private Attorneys General Act (PAGA) or claims that under California law must be brought in small claims court.

Class Action Waiver: To the fullest extent permitted by California law, the Client expressly waives any right to participate in or bring a class action, collective action, or representative proceeding against KNKO. The Client acknowledges that any claims against KNKO must be brought in the Client’s individual capacity and not as a plaintiff, class member, or representative in any purported class, collective, or representative proceeding. The Client further agrees that the arbitrator may not consolidate more than one person’s claims or engage in any class, collective, or representative arbitration. If this class action waiver is found unenforceable, the entire arbitration provision shall be deemed void and unenforceable, and any claims shall proceed in a court of competent jurisdiction rather than in arbitration.

The Client understands that by agreeing to arbitration:

• They are giving up the right to have disputes heard in a court of law
• They are giving up the right to a jury trial
• Their rights to discovery may be more limited than in court
• They cannot participate in class actions against KNKO
• The arbitrator’s decision will be final and binding.
• This arbitration agreement does not apply to claims for sexual harassment, workplace discrimination, or statutory employment claims under California law. Clients retain their right to seek legal recourse for these specific matters.
• In the event of a dispute, if KNKO prevails in arbitration, the Client agrees to reimburse KNKO for all legal expenses, including arbitration fees, attorney’s fees, and court costs.

What this means in plain language:

• You agree not to sue KNKO in court
• Instead, one neutral arbitrator will decide the case privately
• The arbitrator’s decision is final and binding
• You give up your right to a jury trial
• Discovery (evidence gathering) may be more limited than in court
• You cannot participate in a class action against KNKO

4. Choice of Law and Venue

This Agreement and all aspects of the relationship between KNKO and the Client, including but not limited to the interpretation, validity, performance, and enforcement of all documents, policies, and agreements between the parties, shall be governed by and construed in accordance with the laws of the State of California, without giving effect to any choice of law or conflict of law provisions. Any disputes, including arbitration, shall be administered or heard in San Francisco County, California.

5. Severability

If any clause in this arbitration provision or this Agreement is held to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect. If any provision conflicts with applicable laws, it shall be interpreted in a manner consistent with such laws while preserving the intent of this Agreement.

6. Survival of Arbitration Agreement

This arbitration agreement survives the termination of this Agreement and applies to all future interactions between the Client and KNKO.

3. Summary of Risks & Disclosures of Services 

This document provides important information about the potential risks, limitations, and considerations associated with services offered by KNKO, LLC (“KNKO”), including but not limited to massage therapy, hypnotherapy, yoga training, guided meditation, lifestyle and wellness coaching, personal fitness training, functional nutritional coaching, talk-therapy (wellness-focused) and physical therapy (wellness-centered) and related services (“KNKO Services”).

Our goal is to ensure that you (“Client”) can make fully informed decisions about your care. While KNKO Services are designed to support your well-being, all therapeutic, wellness, and bodywork services carry some degree of inherent risk or limitation. This document outlines those possibilities clearly and transparently.

By proceeding with KNKO Services, you acknowledge that you have reviewed this information, had the opportunity to ask questions, and are choosing to participate voluntarily and with awareness.

Service-Specific Descriptions, Risks and Disclosures

KNKO is committed to transparency regarding its wellness services and associated, potential risks. The Client acknowledges that:

• These disclosures are non-exhaustive and other risks may exist
• Individual responses to wellness services vary significantly
• KNKO services are wellness services and not medical care. They do not replace diagnosis or treatment from a licensed healthcare provider. No doctor–patient relationship is created.
• Receipt of these disclosures does not create a duty of care beyond that of a non-medical wellness provider
• The Client bears responsibility for reviewing these disclosures and asking questions before proceeding with services
• Your participation with KNKO services is voluntary. You may decline or stop services at any time.

By continuing engagement with KNKO’s services, the Client acknowledges and accepts the disclosed risks.

1. Massage Therapy

Non-medical massage therapy services focused on relaxation, stress reduction, and general wellness. May include various modalities such as Swedish, deep tissue, sports massage, and other techniques.

Risks and Disclosures

• Possible soreness, bruising, or discomfort from deep tissue or other techniques.
• Potential sensitivity or allergic reaction to oils, lotions, or aromatherapy.
• Not a substitute for licensed medical treatment or rehabilitation.
• The Client must disclose recent surgeries, clotting disorders, skin conditions, chronic pain conditions, or circulatory disorders.

2. Yoga Training

Instruction in yoga postures, breathing techniques, and meditation practices for general wellness purposes. Not a substitute for physical therapy or rehabilitation by a licensed provider.

Risks and Disclosures

• Risk of muscle strains, joint injuries, or falls.
• The Client must practice within personal limitations and disclose any relevant injuries.
• Not a substitute for physical therapy or rehabilitation by a licensed provider.

3. Personal Fitness Training

General fitness guidance, exercise instruction, and wellness-oriented training. Not intended to treat or rehabilitate medical conditions or injuries.

Risks and Disclosures

• Risk of muscle soreness, joint stress, injuries, or cardiovascular strain.
• The Client must secure medical clearance for high-intensity exercise and communicate any discomfort immediately.

4. Functional Nutritional Coaching and Lifestyle & Wellness Coaching

General nutritional guidance and wellness coaching. Does not constitute medical nutrition therapy or dietary plans for specific medical conditions.

Risks and Disclosures

• These services offer general guidance and do not constitute medical nutrition therapy or dietary plans for specific medical conditions.
• The Client must disclose food allergies, intolerances or dietary restrictions.
• KNKO is not responsible for adverse reactions stemming from the Client’s implementation of recommendations.

5. Physical Therapy (Wellness-Centered)

Non-medical, wellness-focused physical techniques. Not licensed physical rehabilitation and no guarantee of therapeutic outcomes.

Risks and Disclosures

• May cause temporary soreness or discomfort.
• Not licensed physical rehabilitation and no guarantee of therapeutic outcomes.
• The Client must disclose injuries or conditions that may be exacerbated.

6. Talk Therapy (Wellness-Focused)

General wellness or coaching sessions, not licensed psychotherapy or psychiatric treatment. Clients experiencing significant distress, suicidal ideation, or mental health crises must seek licensed mental health care. KNKO does not provide crisis intervention.

7. Hypnotherapy

Relaxation and visualization techniques aimed to facilitate stress relief and habit changes. Not a medical or psychological treatment.

Risks and Disclosures

• May cause unexpected emotional responses or memory resurfacing
• Not suitable for individuals with certain psychiatric conditions including:

• Schizophrenia spectrum disorders
• Dissociative disorders
• Severe depression with suicidal ideation
• Psychotic disorders
• Certain seizure disorders without medical clearance

• Not a replacement for psychiatric medication or mental health treatment
• Contraindicated for clients under the influence of substances that alter consciousness, including alcohol and certain medications
• No guaranteed results for specific behavior changes
• Clients should disclose all mental health diagnoses and medications prior to hypnotherapy sessions

By agreeing to hypnotherapy services, the Client confirms they do not have any contraindicated conditions, or if they do, they have received medical clearance from a licensed healthcare provider. KNKO reserves the right to refuse hypnotherapy services to any Client for whom such services may pose a risk.

Physical Contact & Consent

Certain KNKO services (including, but not limited to, massage therapy, assisted stretching, yoga training, personal fitness training, hypnotherapy (inductions, dreamwork, etc.)) may involve hands‐on techniques or physical adjustments.

The Client agrees to communicate any discomfort with touch immediately. If the Client revokes or limits consent to physical contact, KNKO practitioners will comply, but the Client acknowledges that the effectiveness of certain services may be reduced.

All physical contact by KNKO practitioners is strictly professional, non‐intrusive, and intended to facilitate the wellness service. Any form of inappropriate or non‐consensual touch is prohibited and should be reported immediately.

By signing, the Client expressly consents to appropriate, professional, and necessary physical contact during services. If the Client withdraws consent during a session, the session may be immediately terminated without refund.

Virtual Wellness Services

Virtual wellness services are subject to technology limitations, including internet connectivity issues, device malfunctions, and potential privacy considerations inherent to digital communications.

The Client acknowledges that virtual services may not provide the same level of hands-on guidance as in-person services, potentially limiting their effectiveness for certain wellness goals.

The Client is responsible for ensuring a private, safe environment for virtual sessions and assumes all risks associated with third-party interruptions or observations.

KNKO is not liable for any technical failures that may disrupt or prevent the completion of virtual services, though reasonable efforts will be made to reschedule interrupted sessions.

The Client acknowledges that while KNKO uses commercially reasonable security measures, no digital platform can guarantee complete security, and the Client assumes all risks associated with digital communication.

Allergies, Environment, and Communicable Diseases

1. Allergies & Sensitivities

• The Client must disclose any allergies or sensitivities (e.g., lotions, scents, environmental factors).
• KNKO is not liable for allergic reactions experienced by the Client, family members, pets, or bystanders.

2. Communicable Diseases

• The Client acknowledges the risk of exposure to communicable diseases (e.g., COVID-19) in in-person sessions and assumes all associated risks.
• KNKO is not liable for any illness or disease transmission.

3. Off‐Site and Environmental Safety

If KNKO services are provided at the Client’s home, workplace, or another off‐site location, the Client assumes full responsibility for ensuring a hazard‐free, safe environment. The Client is solely responsible for the condition of all equipment, furniture, and surroundings, as well as for the conduct of third parties or pets on the premises. KNKO is not liable for injuries, damages, or losses caused by environmental hazards, faulty or poorly maintained equipment, or the actions of other individuals present at the location.

4. Third-Party Facilities

When services are delivered at third-party facilities (such as hotel rooms, corporate wellness spaces, or event venues):

• The Client acknowledges that KNKO does not own, control, or maintain such facilities.
• KNKO is not liable for the condition, cleanliness, accessibility, or safety of these third-party facilities.
• The Client assumes all risks associated with the use of such facilities, including environmental hazards, structural issues, or compliance with applicable regulations.
• If the Client has arranged for the third-party facility, the Client is responsible for ensuring the space meets the minimum requirements communicated by KNKO for safe and effective service delivery.

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4. Membership Terms

This document outlines the terms, benefits, policies, and conditions associated with KNKO membership offerings (“Membership Terms”). By enrolling in a membership with KNKO, LLC (“KNKO”), you (“Client” or “Member”) agree to the terms set forth below, which govern the use of your membership benefits, including service passes, booking privileges, billing practices, renewals, cancellations, and any other applicable features.

KNKO memberships are designed to offer flexibility, value, and consistent access to wellness services. These terms ensure clarity and alignment between you and KNKO, so you can make the most of your membership experience.

Please review these Membership Terms carefully. If you have any questions, contact us at info@knko.co.

1. Membership Overview

KNKO offers memberships designed to provide premium wellness services at exclusive rates. Membership options may include:

• Vitality (Premium)
• Elevate (Elite)
• Haven (Family)
• Pinnacle (VIP)

For current details on membership tiers, including pricing, included services, and benefits, please visit www.knko.co/memberships or contact info@knko.co.

2. California Automatic Renewal Law Compliance

In accordance with California Business & Professions Code § 17600-17606, for memberships with automatic renewal:

1. Terms of automatic renewal are presented in clear and conspicuous language before purchase
2. Client consent is obtained for the recurring charge in a manner that provides unambiguous acknowledgment
3. Clients will receive renewal reminders at least 3 days and no more than 30 days before each renewal
4. Instructions for cancellation are clearly provided on KNKO’s website and in all renewal notices
5. Clients may cancel memberships at any time by email to info@knko.co, or by phone to 415-890-6966.
6. Cancellations are processed within 2 business days of receipt and take effect at the end of the current billing cycle. Once membership credits or services have been used in a billing cycle, fees for that cycle are non-refundable.
7. No further charges will occur after cancellation is processed.

All membership terms shall be interpreted in accordance with California’s Automatic Renewal Law. Any conflict between this Agreement and California law shall be resolved in favor of California law.

3. Membership Suspension and Freezing

3.1 Temporary Suspension Rights

• Members may pause their membership for up to twelve (12) consecutive months in total.
• A minimum 24-hour notice is required to request a membership freeze.
• Membership benefits remain frozen during this period and resume upon reactivation.
• Membership fees will not be charged during properly requested freeze periods.

3.2 Automatic Cancellation After Extended Freezes

• If a membership remains frozen beyond twelve (12) consecutive months, it will be automatically canceled and all accrued benefits will be forfeited.
• Reactivation after automatic cancellation requires enrolling in a new membership at current rates.

4. Membership Transfers and Household Plans

4.1 Non-Transferability of Memberships

• Memberships are non-transferable and may only be used by the enrolled Member.
• Allowing unauthorized use of your membership may result in immediate termination without refund.

4.2 Haven Family Membership

• The Haven Membership is the only plan that allows sharing among household members.
• “Household members” means individuals who permanently reside at the same physical address as the primary Member, which must be verified with appropriate documentation.
• A maximum of six (6) household members may be enrolled under a single Haven Membership.
• All shared services must be scheduled under the primary Member’s account.
• Each household member must complete all required intake forms, including the KNKO Liability Waiver, before receiving services.

5. Service Booking and Policies

5.1 Booking Privileges

• Members may book services up to three (3) months in advance.
• Member pricing is automatically applied when booking through your membership account.

5.2 Session Cancellation Requirements

Session cancellation and rescheduling policies vary by membership tier:

• Vitality: Minimum 24-hour notice required
• Elevate, Haven, Pinnacle: Minimum 12-hour notice required

5.3 No-Shows and Late Cancellations

If a Member fails to attend a scheduled service without canceling within the required timeframe, the session will be deducted from their membership balance.

6. Membership Modifications

6.1 KNKO’s Modification Rights

• KNKO reserves the right to modify membership offerings, pricing, benefits, and terms at any time as specified in Section 28 of this Agreement.
• Material changes will be communicated via email or through updates on the KNKO website.
• Continued membership use after modifications constitutes acceptance of the revised terms.

6.2 Tier Changes

• Members may request to upgrade or downgrade their membership tier by contacting info@knko.co.
• Tier changes will take effect at the next billing date unless otherwise specified.

7. Membership Expiration and Rollover of Benefits

• Membership benefits are available for use during each billing cycle.
• Unused sessions or credits from each billing cycle will automatically roll over to the next billing period, up to a maximum accumulation of two (2) months’ worth of credits or sessions.
• This creates a 3-month rolling expiration window for all credits or sessions (current month plus up to 2 months of rolled-over credits/sessions).
• Once the maximum rollover limit is reached, the oldest unused credits/sessions will expire first as new credits/sessions are added.
• Upon membership cancellation or termination, all unused benefits, sessions, and perks are immediately forfeited without compensation.
• Special promotional offers attached to memberships expire according to their stated terms.

8. Recordkeeping and Communication

8.1 Contact Information

• Members are responsible for maintaining accurate contact information on file with KNKO.
• Notices sent to the email address on file are considered delivered whether or not actually received.
• The Client acknowledges and agrees that it is their responsibility to promptly notify KNKO of any changes to their contact information, including email address, mailing address, phone number, or payment information.

8.2 Membership Records

• In the event of a dispute regarding membership terms, session usage, or billing, KNKO’s electronic records shall be considered conclusive evidence absent clear proof to the contrary.
• The Client acknowledges that KNKO maintains electronic records of all appointments, services rendered, payments, and communications, and agrees that such records constitute the official record of their account activity.
• Upon written request to info@knko.co, the Client may receive a summary of their account activity, including services received and payments made, within a reasonable timeframe.

8.3 Evidence Preservation

In the event of any dispute, claim, or legal proceeding involving KNKO and the Client:

1. The Client agrees to preserve all relevant communications, records, photos, videos, and other potential evidence related to their interactions with KNKO
2. The Client agrees not to delete, alter, or destroy any such evidence
3. The Client acknowledges that the intentional destruction or alteration of such evidence may result in adverse legal consequences, including negative evidentiary inferences
4. KNKO similarly agrees to preserve relevant records related to the Client’s services
5. Both parties agree to respond to reasonable requests for information relevant to any dispute

This provision shall not be construed to expand discovery rights beyond what is legally required in any proceeding.

Membership Tiers and Fees

The following table outlines the current membership tiers offered by KNKO, along with their corresponding monthly fees and included session credits. All memberships auto-renew monthly and may be upgraded or cancelled in accordance with the terms outlined in this agreement.

5. Consent to Session Recordings

KNKO may record adult Client sessions for internal purposes, including:

• Practitioner training and development
• Quality assurance
• Service improvement and accountability
• Documentation of client progress

Recordings that include personal or wellness-related information are treated as confidential under California law and are protected by internal security measures consistent with CPRA.

Recording Security and Technology

All session recordings are secured using:

• AES-256 bit encryption in transit and at rest
• Role-based access controls
• Secure cloud storage
• Manual review and deletion after retention period by authorized personnel

Recording Process

1. Verbal notification will be provided at the beginning of any recorded session
2. A visual indicator will be displayed throughout virtual recorded sessions
3. Clients may request temporary pausing of recording during sensitive discussions
4. Certain highly sensitive topics may be automatically excluded from recording

Recording Usage Limitations

Recordings will NEVER be:

• Used for marketing or promotional purposes
• Shared with third parties without explicit client consent
• Used for public demonstrations or presentations
• Uploaded to public platforms or cloud services
• Retained beyond the established retention period

Recordings may be disclosed only if required by law, regulation, insurance, or legal process.

By accepting this Addendum, the Client acknowledges and agrees that:

• Session recordings are entirely optional and are never a condition of service
• Recordings are never used for public distribution, marketing, or external sharing
• Verbal and visual notice will be provided before and during each session that is recorded
• Clients may provide blanket consent to allow future recordings without needing to re-consent each time
• Blanket consent may be revoked at any time in writing without penalty by emailing info@knko.co. Revocation does not affect recordings already made under prior consent.
• Clients may opt out of recording at any point during a session by verbally requesting it
• Clients may request access to their session recordings within 30 days of the session date
• KNKO will respond to all access requests within 10 business days
• AI technologies may be used to transcribe or analyze recordings for quality improvement, but only with explicit consent

Recordings are securely stored and retained for 6 years from the date of recording, after which they are permanently deleted through secure data destruction methods.

The Client understands that revoking this consent does not affect their ability to receive services, and that KNKO will honor all revocation requests within 3 business days of receipt.

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6. Consent to Audio Recording for Minor Clients 

For the protection of minor Clients and KNKO’s practitioners, all sessions involving individuals under the age of 18 are audio recorded. This policy supports safety, practitioner accountability, and quality assurance. Recordings that include personal or wellness-related information are treated as confidential under California law and are protected by internal security measures consistent with CPRA.

Security Measures for Minor Client Recordings

All recordings of minor Client sessions are subject to enhanced security protocols:

• Encrypted with AES-256 bit encryption both in transit and at rest
• Stored in secure cloud storage with access logging
• Access restricted to designated safeguarding officers only
• Multi-factor authentication required for all access
• Automatic deletion after the retention period

Separate Provisions by Age Category

1. For Clients Under 13:

• Parent/guardian must be immediately available during sessions (meaning they must be on the premises or quickly reachable, but not necessarily present in the room)
• Parent/guardian may be called to join the session if needed
• Recordings subject to heightened security monitoring
• Parent/guardian can request access review within 5 business days

2. For Clients 13-17:

• Minor may choose whether parent/guardian remains present in the room
• Parent/guardian must be readily accessible (on premises or quickly reachable by phone) during all sessions
• Recordings are subject to regular safeguarding review
• Minor has right to be informed of any review of recordings

By accepting this Addendum, the parent or legal guardian affirms that:

• They are the legal parent or guardian of the minor Client
• They provide explicit, informed, and voluntary consent to the recording of all sessions involving the minor
• They understand that recordings are mandatory for minor sessions and are a condition of service
• They acknowledge that recordings will never be shared externally or used for marketing and are securely stored and accessed only by authorized personnel. Recordings may be disclosed only if required by law, regulation, insurance, or legal process.
• They may request access to a session recording within 30 days of the session by contacting info@knko.co
• They understand they may revoke consent at any time in writing, but that services will be discontinued upon revocation

KNKO retains minor session recordings for 6 years from the date of recording or until 3 years after the minor reaches the age of majority, whichever is later. All such recordings are subject to strict access controls and confidentiality safeguards.

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